Professional Certification in Digital Tourism Experience and Smart Destination Technologies
The global tourism industry is undergoing rapid transformation as destinations, hotels, tourism agencies, and hospitality providers adopt digital technologies, data analytics platforms, smart destination infrastructure, and immersive visitor engagement systems. Modern travelers increasingly expect seamless digital experiences, personalized travel services, real-time information access, and technology-enhanced destination engagement throughout the travel journey.
Tourism organizations are therefore investing in digital tourism platforms, smart destination technologies, visitor analytics systems, mobile travel applications, immersive technologies such as AR/VR, and AI-enabled traveler engagement platforms to improve visitor satisfaction and destination competitiveness.
The Certified Digital Tourism Experience Professional (CDTEP)® certification is a professional-level (foundational) program designed to introduce tourism professionals to the technologies, strategies, and digital platforms used to design and manage modern tourism experiences. Participants will gain foundational knowledge of digital tourism ecosystems, visitor experience analytics, smart destination technologies, and digital engagement platforms used across the tourism industry.
Participants will learn how to:
- Understand the role of digital technologies in tourism transformation
- Analyze traveler behavior using tourism analytics platforms
- Understand smart destination technologies and digital tourism services
- Use digital engagement platforms to enhance visitor experiences
- Apply visitor journey design principles in tourism environments
- Understand immersive tourism technologies such as AR and VR
- Recognize governance and privacy considerations in digital tourism systems
- Support digital tourism transformation initiatives
The CDTEP® certification prepares tourism professionals to operate effectively within modern digitally enabled tourism ecosystems.
The Growth of Digital Tourism Ecosystems
Digital technologies are reshaping tourism destinations by enabling data-driven visitor experience management, personalized traveler engagement, smart infrastructure, and immersive tourism services.
Examples of digital tourism technologies include:
- Mobile travel applications and destination apps
- Smart tourism infrastructure and IoT-enabled services
- Digital visitor engagement platforms
- AR/VR immersive tourism experiences
- Tourism analytics and visitor behavior monitoring systems
- Digital ticketing and smart tourism access systems
- Automated visitor information services
- Smart tourism data platforms
Tourism destinations that adopt digital technologies can significantly improve visitor satisfaction, destination competitiveness, and operational efficiency.
The CDTEP® certification introduces professionals to these technologies and digital tourism management practices.
Certification Learning Outcomes
Upon successful completion of the CDTEP® certification, participants will be able to:
- Explain how digital technologies are transforming tourism services
- Identify digital platforms used to manage visitor experiences
- Analyze traveler behavior using tourism analytics tools
- Understand smart destination technologies and infrastructure
- Apply visitor journey design principles in tourism environments
- Recognize immersive tourism technologies such as AR/VR applications
- Understand governance considerations for digital tourism platforms
- Support tourism digital transformation initiatives
GEDP® Virtual/Online Instructor-led 4-day Training
Select an instructor tab to view session details and full trainer profile.
Gleb Mikulich – AAPSCM® Executive Trainer | Supply Chain Strategist | Digital Transformation Leader
Gleb Mikulich is a seasoned professional with over a decade of expertise in supply chain, procurement, logistics, and digital transformation. He has collaborated with globally recognized organizations, including Accenture, Procter & Gamble (P&G), Pfizer, CNH Industrial, and Mediterranean Shipping Company, delivering impactful solutions across diverse industries.
- Industry-leading experience in Global Supply Chain Operations Gleb has collaborated with top-tier industry leaders such as Accenture, Procter & Gamble, Pfizer, CNH, and Mediterranean Shipping Company, delivering measurable results in supply chain integration, procurement modernization, and performance optimization.
- Certified Supply Chain & Project Management Expert Gleb holds industry-recognized credentials, including: o SCPro Certified (Council of Supply Chain Management Professionals) o Additional certifications in Lean Six Sigma Green Belt, PMP, and PMI-ACP, showcasing his multidisciplinary expertise in process improvement, agile project leadership, and operational efficiency.
- Advanced Academic Credentials in Strategy & Digital Technologies Gleb earned an MBA from IE Business School, with a concentration in strategy, operations, and digital technologies, and pursued advanced supply chain management training through MITx, equipping him with cutting-edge insights into global logistics, data-driven decision-making, and tech-enabled supply chains.
- Recognized Leader & Emerging Talent in the Field Gleb is the recipient of the Young Professionals Emerging Leader Award from the Council of Supply Chain Management Professionals (CSCMP), and a lifetime member of Beta Gamma Sigma, a recognition of academic excellence and leadership in business education.
Dr. Jason Matyus – Advisory Board Executive Director, Training, Course Development, and Examination
Dr. Matyus is the Advisory Board Director for Course Development, Training, and Examination. Dr. Jason Matyus’s career spans many disciplines. Dr. Matyus started as a public school teacher. After leaving teaching he worked for 20 years as a business professional working for two Fortune 500 Companies. Within those 20 years, he had varying roles that touched Project Management, logistics and Supply Chain, Procurement, Corporate Trainer, and Leadership. After receiving his MBA in Leadership and Doctorate in Business Management, he spent the last 5 years in higher education. In addition to his work in business, he is also on the Board of Directors for Cornerstone Care and the Carmichaels Area School District Board of Education and currently serves on the Farmville Urban Development Board.
Séverine Boulard – AAPSCM® Executive Trainer
Séverine Boulard is an international HR consultant, trainer, and founder of HR Graff Consulting GmbH, Switzerland. With over 20 years of experience in global HR leadership roles across banking, finance, consulting, fintech, and high-growth international environments, she specializes in HR transformation, compliance, talent strategy, leadership development, and organizational effectiveness. She has led HR functions across multiple jurisdictions and is recognised for combining strategic expertise with practical, business-focused execution. Séverine delivers engaging training programs designed to translate complex HR topics into real-world leadership capability. She holds a European Master’s Degree in Human Resources Management and completed executive studies in HR Transformation through Cornell University. She trains in English, French, German, and Russian.
Schedule Your Training
Select a date and reserve your seat in the GEDP® virtual instructor-led program.
Training fee: $1,200 per participant • 4-day virtual instructor-led program